Q: What is PureStz?

A: PureStz is a streetwear-inspired clothing brand with a focus on versatility, comfort, and self-expression. Our clothing is designed for everyone—no labels, no limits.

Q: How long does it take to receive my order?
A: Since we use a made-to-order model, production usually takes 3–7 business days. Once shipped, delivery within the UK typically takes 3–5 business days. For full details, check our Shipping Policy.

Q: Can I track my order?
A: Yes! If you have an account, you can track your order by logging in and accessing the Order Tracking tab in the main navigation. Alternatively, all customers can find the tracking link under the "More" section at the bottom of our website or through the tracking email sent once your order is shipped.

Q: Can I return or exchange an item?
A: We accept returns on defective or incorrect items. Since our products are made-to-order, we currently do not offer returns for other reasons. Please visit our Return Policy for more details.

Q: How do I request a return or exchange?
A: Contact us at support@purestz.com with your order number and details about the issue. We’ll get back to you with the next steps.

Q: How do I find the right size?
A: Check our size chart on the product pages for detailed measurements. If you’re unsure, feel free to contact us for advice!

Q: What materials are used in your products?
A: We prioritize high-quality fabrics for comfort and durability. You can find specific material details on each product page.